SHIPPING POLICY

All merchandising will be made for you. Please allow 2-3 weeks to be ready for shipping.

( This lead time may vary depends on season. recommed to place an order earlier.)

Domestic Shipment

All orders will be shipped by FedEx with the requirement of your signature unless otherwise requested. All packages will be fully insured unless otherwise stated on the product page.

- Standard Shipping $15.00 (Free Shipping on order above $250.00)

   It takes up to 7 business days depending on your location, so please do plan ahead. 

- Priority Shipping $30.00 (Order above $250.00, Shipping fee will be $15.00) 

   It will be delivered within 2days.

If you would like to receive your package by a certain date, please choose an appropriate shipping option with an additional fee at the checkout. Shipping charges are always added to the price of our products. We do not ship to P.O. Box numbers. 

Please note that the delivery times you choose at checkout are only estimates and the actual delivery date is dependent on the carrier, and may vary accordingly.  Muro is not responsible for delays in shipping or delivery, due to force of nature or other unmanageable events. Please also note that shipping charges are non-refundable and we do not pay for shipping, duties or taxes on any items which are returned to us. 

International Shipment

We ship internationally via FedEx. Shipping charge of $80.00 ($50.00 for Canada) will be added to the price of our products.  It usually takes 2 to 5 business days depending on the destination.  Additional time might be necessary for custom clearance so please do plan ahead.  All packages will be fully insured.  Additional imports, customs, and sales taxes may be added in accordance with your country's specific requirements.  Muro is not associated with these fees. All additional fees are to be paid by the customer at the time of delivery. You will be responsible for any customs duties or clearances for all shipments.

​*日本の方へ。ご注文いただく前に CONTACT よりご連絡くださることをお勧め致します。

RETURN & EXCHANGE POLICY

All merchandises will be made for you after receiving an order. ​All items is final sale and we don't accept return/exchange. If you have any concerns or questions about products, 

please feel free to contact us before ordering. We'd like to help you. 

CONTACT

Contact us about anything at all — we’re happy to find a way to assist.

Fill out the form or email directly to info@chisatomuro.com

 
  • Facebookの - 灰色の円
  • Grey Instagram Icon
© 2019 Chisato Muro